100% Delivery & Quality Guarantee
At Wholesaler-PK, customer satisfaction is our top priority. We stand behind the quality of every product we sell. If for any reason your order does not meet your expectations, we are here to make it right through our easy return and refund process.
1. Damaged or Incorrect Item Replacement
If your parcel arrives with a damaged, incorrect, or defective item, please notify us within 24 hours of delivery by sending a clear photo or video of the parcel (including the packaging) to our WhatsApp helpline at 0310-0005480. Once verified, we will dispatch a brand-new replacement absolutely free of cost.
2. Wrong or Missing Item
If you receive an item different from what you ordered, or if any item is missing from your parcel, contact us within 24 to 48 hours of delivery with your order number and a photo of the received items. We will arrange a replacement or a full refund for the affected product at no extra cost.
3. Refund Processing
Once your claim is approved, refunds are processed via Bank Transfer, JazzCash, or Easypaisa within 3 to 5 working days. You will receive a confirmation once the refund has been initiated.
4. Non-Returnable Items
- Opened, partially used, or tampered products (for hygiene reasons).
- Products damaged due to misuse, improper storage, or mishandling after delivery.
- Order cancellation once the parcel has been dispatched.
- Change-of-mind requests. Please confirm your order carefully before placing it.
5. How to Submit a Request
To raise a return or refund request, WhatsApp us at 0310-0005480 or email theewholesaler@gmail.com with your order number, name, and supporting photo/video. Our support team will guide you through the process and resolve your issue as quickly as possible.
6. Change of Mind / Order Cancellation
You may cancel an order before dispatch by contacting our helpline. Once a parcel has been handed over to the courier, cancellation is no longer possible. Please review your order details before confirming checkout.